What is the main purpose of conducting market conduct examinations?

Conducting market conduct examinations primarily aims to ensure the fair treatment of consumers. These examinations focus on how insurers interact with policyholders and potential customers, assessing practices related to marketing, sales, claims handling, and customer service. By investigating these areas, regulators aim to identify any unfair or deceptive practices that could negatively impact consumers.

The emphasis on consumer protection is critical, as it helps maintain trust in the insurance marketplace and ensures that individuals receive the benefits they are entitled to under their policies. The outcome of these examinations can lead to recommendations and corrective actions that improve service delivery and regulatory compliance, ultimately fostering a fairer marketplace for all stakeholders involved.

While other options may address important aspects of the insurance industry, such as financial stability and advertising practices, they do not capture the central focus of market conduct examinations, which is consumer treatment and protection.